Privacy, Terms & Conditions


Privacy Policy
Volunteers of America Greater Los Angeles (VOALA) respects the privacy of our online visitors and donors.  We do not share your information with any other organizations or companies.

Any personal information you provide is voluntary, and we do not require you to register in order to view our site.  There are times, such as when you donate online or use our contact us form, we will collect specific information, such as your name, mailing address, zip/postal codes, and/or e-mail address.  If you choose to provide personally identifiable data, you may receive communications from us — by mail or electronically — advising you of upcoming VOALA events, advocacy action alerts, or volunteer and support opportunities.

NO COMPUTER TRACKING OF IDENTIFIABLE INFORMATION
Although VOALA does not monitor your personal activity on our site, we do track aggregated, anonymous user data to evaluate the effectiveness of our web site and help us improve our service. For example, we may compile statistics about our daily number of site visitors or specific page requests. This data is generic in nature and contains no personal information.

COOKIES
We use cookies to record past activity on our website in an effort to provide better and faster service upon your return visits. We also customize certain aspects based on the visitor’s browser type, bandwidth or other settings to optimize the site experience.

SECURITY OF THE INFORMATION YOU PROVIDE US
VOALA uses secure socket layer (SSL) 128-bit encryption to protect transmission of the information you submit to us when you use our secure online forms.  The information you provide to us is stored securely. VOALA ensures the safety of your credit card data with high-quality encryption software and industry standard security protocol to communicate with your browser. This technology makes online credit card transactions extremely secure.

TERMS AND CONDITIONS
This web site is a complimentary information service offered by Volunteers of America Greater Los Angeles. To provide free access to this web site, we must require visitors to agree to certain terms and conditions.

Our web site contains links to sites developed by other companies and organizations. Be aware that other sites' privacy policies may differ from ours and VOALA has no influence over third-party privacy policies.

NOTICE TO PARENTS
Children are welcome on the VOALA web site. While here, they can learn more about us, and when appropriate, locate opportunities to serve their communities through our training programs and volunteer activities.

NOTICE TO CHILDREN YOUNGER THAN AGE 13
Do not send any information about yourself to us, such as your name, address, or e-mail address. We do not knowingly collect personally identifiable information from children age 13 or younger. In the event that we learn that we have collected any personal information from a child without verification of parental consent, we will delete that information from our database as quickly as possible.

NOTIFICATION OF CHANGES TO PRIVACY, TERMS & CONDITIONS
VOALA reserves the right to amend this privacy policy and the terms and conditions as necessary.  Please watch this space for future changes.

TRADEMARK INFORMATION
You may not use the Volunteers of America name or logo in any way without the written permission of Volunteers of America, Inc. The Volunteers of America name and logo are registered trademarks of Volunteers of America, Inc., and are protected by federal law. Requests for permission should be sent to development@voala.org.

COPYRIGHT INFORMATION
The text, graphics and all other materials appearing on this web site are protected by U.S. copyright laws.

You may not use the materials on this web site in any way without the written permission of Volunteers of America Greater Los Angeles. Requests for permission should be sent to the Development Department.

DISCLAIMER OF WARRANTY
VOALA does not warrant that the website is free of technical defects, that defects will be corrected, or that our web site or the server that makes it available are free of viruses or other harmful elements. The materials on this web site are provided to you “as is” without any express or implied warranties of any kind, including warranties of merchantability and fitness for a particular purpose. You use this web site at your own risk.

LIMITATIONS ON LIABILITY
You agree that Volunteers of America Greater Los Angeles and its officers, directors, employees, and volunteers will not be liable for any damages arising from your use of this web site. Examples of such damages include but are not limited to those caused by any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. VOALA will not be liable for any special or consequential damages that result from the use or inability to use this web site.


DONATION REFUND Policy

If  you have made an error in making your donation or change your mind about contributing to Volunteers of America Los Angeles, we will honor your request for a refund when it is made within 15 days of your donation. Refunds are returned using the original method of payment.  If you made your donation by credit card, your refund will be credited to that same credit card.

 

To request a refund, call (213) 251-7659 or email development@voala.org.

 

 

 

ADDITIONAL INFORMATION
If you have questions or comments regarding this Privacy Policy or our Terms and Conditions, we encourage you to contact us via email at info@voala.org
or write to:
Volunteers of America Greater Los Angeles
3600 Wilshire Blvd. Suite 1500
Los Angeles, CA 90010